At Nova-Eva, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with a product, we are here to help.
1. Refund Eligibility
We offer refunds for the following cases:
- Digital Products: If you experience technical issues that prevent you from accessing the digital content and we are unable to resolve the issue within a reasonable timeframe.
- Incorrect Product: If you receive a digital product that does not match the description provided on our website.
2. Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Email our customer support team with your order number and a detailed description of the issue.
- Review Process: Our team will review your request and may ask for additional information or clarification.
- Refund Approval: If your request is approved, we will process the refund to your original method of payment within 7-10 business days.
3. Exceptions
Please note the following exceptions to our refund policy:
- Change of Mind: Refunds are not provided for digital products if you simply change your mind.
- Downloaded Content: If you have successfully downloaded and accessed the digital content, refunds may not be granted unless there is a technical issue.
4. Contact Us
If you have any questions or need further assistance, please contact our customer support team. We are here to help and ensure you have a positive experience with Nova-Eva.
Thank you for choosing Nova-Eva. We appreciate your business and are committed to providing high-quality products and services.